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Life and hell under the same roof: Colombian call centre workers’ job perceptions and emotional strategies

By Carlos Pineda Ramos

Issue 30 // 14th January 2025

Carlos Pineda Ramos explores how emotions in Colombian call centers are shaped by cultural, social, and economic forces, revealing workplace inequalities. Read more of the article

Are internships opportunities or barriers for young working-class people?

By Naomi Wells:

Issue 30 // 14th January 2025

Naomi Wells examines how unpaid internships deepen inequality, with a Labour ban potentially reducing opportunities. Companies must address socioeconomic biases to improve access to internships and jobs. Read more of the article

(Not) bright like a diamond: Exploring Surat’s diamond polishing hub during a protracted recession

By Kavya Bharadkar

Issue 30 // 14th January 2025

Kavya Bharadkar explores how recession in Surat’s diamond industry drives job cuts, unpaid leave, and rising worker distress, exposing deep structural flaws and the need for reform. Read more of the article

Reshaping responsibility: Platforms, clients and the online gig economy

By Karthika Nadarajah

Issue 30 // 14th January 2025

Karthika Nadarajah highlights how digital platforms reshape gig work, but client accountability is lacking. Shared responsibility models and clearer roles can balance fairness with innovation in the gig economy. Read more of the article

Issue 29: Editorial

By Richard Machin and Annie Harper

Issue 29 // 16th October 2024

In the new issue of Futures of Work, the authors address the intersections between employment, welfare systems, poverty and debt. Read more of the article

It makes you sick: The mental health impact of the demonisation and policing of benefit claimants

By Allan Reynolds

Issue 29 // 16th October 2024

Allan Reynolds examines how mental health patients expressed anxiety about the transition from Disability Living Allowance to Personal Independence Payment, rooted in negative experiences with the Work Capability Assessment, highlighting the broader harmful impacts of harsh welfare policies. Read more of the article

Confusion and contradiction: Navigating work and disability benefit rules  

By Annie Harper and Yolanda Herring

Issue 29 // 16th October 2024

Annie Harper and Yolanda Herring show how people on disability benefits face contradictions: they must prove total inability to work, enduring stigma and fraud checks, while being pressured to return to work, reflecting a belief that full citizenship depends on 'productive' employment. Read more of the article

Falling off the benefits cliff 

By Merryl Eaton

Issue 29 // 16th October 2024

Merryl Eaton stresses that expanding asset limits and enacting a child tax credit can ease the benefit cliff and improve life for hardworking citizens, allowing them to work without being penalised. Read more of the article

The future of debt advice: Where have all the debt advisers gone? 

By Nicole Dayaram

Issue 29 // 16th October 2024

Nicole Dayaram suggests if debt advisors want to improve the quality of advice and ensure good outcomes for clients, they need to invest in advisers and provide them with the right working conditions to ensure they stay.   Read more of the article

Current challenges and future opportunities for social security claimants and policy 

By Daphne Hall

Issue 29 // 16th October 2024

Daphne Hall suggests that Labour's proposals offer a holistic approach to employment support, shifting the DWP's role toward helping people. However, issues like the NHS and adult social care, which impact the nation's health, also need urgent attention. Read more of the article